Delivery Information
Reliable UK-wide delivery for thousands of business products, supplied through our trusted network of manufacturers, distributors and logistics partners.
Flexible delivery for businesses throughout the UK
We work with manufacturers and leading UK distributors to deliver your products quickly and efficiently.
Nationwide delivery
We deliver throughout the United Kingdom using trusted supplier, courier and logistics networks.
Free business delivery
Customers with an approved Go2 business account receive free standard delivery on their orders.
Order tracking
Tracking details are added to your order and emailed to you when they are supplied by the courier.
Direct from suppliers
Many items are sent directly from manufacturers and distributors to reduce delays and improve availability.
From order to delivery
Our supplier network helps us process and dispatch products from the most suitable available location.
Place your order
Order online, by email or through your Go2 account manager.
Order processed
We confirm availability and send your order to the relevant supplier.
Products dispatched
Items are prepared and dispatched from the appropriate warehouse or manufacturer.
Tracking sent
Available tracking information is added to your order and emailed to you.
Delivery completed
Your products arrive at the delivery address provided with your order.
Simple and transparent delivery pricing
Business account customers receive free standard delivery. For customers ordering without an account, the charge depends on the order value.
Free standard delivery on orders placed through an approved Go2 business account.
Standard delivery is free where the order value is £50 or more.
A standard delivery charge of £4.95 applies where the order value is below £50.
Open a business account
A Go2 business account provides free standard delivery alongside access to account pricing, consolidated purchasing support and agreed payment terms, subject to approval.
When should your order arrive?
Delivery times vary according to the product, supplier, available stock and whether any customisation is required.
| Product type | Typical delivery time | Additional information |
|---|---|---|
| Office supplies | Next working day | Applies to many stocked products ordered within the relevant supplier's processing time. |
| Plain workwear | 1–2 working days | Subject to garment availability, size, colour and supplier stock. |
| Printed or embroidered workwear | Approximately 7–10 working days | The estimated lead time begins after artwork, design and garment details have been approved. |
| Furniture | 1–15 working days | Flat-packed stocked furniture may arrive quickly. Bespoke, assembled or specialist items normally require longer. |
| IT and technology products | 1–3 working days | Subject to manufacturer availability, security checks and any configuration requirements. |
| Software and cloud services | Supplied electronically | Licence details or service activation information will normally be sent by email. |
| Bespoke or special-order products | Advised when quoted | Lead times depend on manufacturing, supplier availability and the approved specification. |
Delivery times are estimates
The times shown above are typical estimates rather than guaranteed delivery dates. Availability, manufacturing, courier capacity, seasonal demand and events outside our control can affect delivery.
Your order may arrive separately
To get your products to you as quickly as possible, items may be dispatched directly from different manufacturers and distributors across the UK.
This means products from the same order may arrive in separate parcels, on different vehicles or on different days.
We do this so that available products are not delayed while another part of the order is being prepared.
Faster access to more products
- Products can be dispatched from the nearest available supplier.
- Available items do not always need to wait for the complete order.
- Direct delivery can reduce unnecessary handling and transport.
- Our wider supplier network improves product choice and availability.
Stay informed after dispatch
We provide the available delivery information so that you can follow your order once it leaves the supplier.
What happens if nobody is available?
Where a delivery cannot be completed, the courier will normally attempt delivery again on the next working day.
Depending on the courier and type of product, they may also provide instructions by email, text message, tracking page or delivery card.
Please follow any courier instructions promptly. Further charges may apply where repeated delivery attempts, storage or a specially arranged redelivery is required.
Help us avoid delays
- Check the complete delivery address before placing your order.
- Include the company name, unit number and postcode.
- Provide a suitable contact telephone number.
- Tell us about restricted opening hours or access arrangements.
- Ensure someone is available where a signature or assistance may be required.
Delivery arrangements for furniture and large items
Furniture delivery requirements can vary depending on the item, its size, whether it is flat-packed and the delivery location.
Standard furniture delivery
Furniture is supplied with kerbside delivery as standard. This means the delivery will be made to an accessible external point at the delivery address.
Standard delivery does not include taking furniture inside the building, carrying it upstairs, assembling it, positioning it in a room or removing packaging unless expressly agreed.
Alternative delivery requirements
Please speak to our team before ordering if you need a different service, such as:
- Delivery inside the building
- Delivery to a particular floor or room
- Assembly or installation
- Packaging removal
- A specialist or timed delivery
Availability and additional charges will depend on the product, supplier and delivery location.
Tell us about access restrictions
Please advise us before ordering about stairs, lifts, narrow entrances, restricted parking, security procedures, loading restrictions or other conditions that could affect delivery.
Plain and personalised workwear
Plain garments can normally be supplied quickly. Personalised clothing requires additional production time after the design has been approved.
Plain workwear
Plain workwear is typically delivered within 1–2 working days, subject to the chosen garment, colour, size and supplier availability.
Garments from different brands or suppliers may arrive separately.
Printed and embroidered workwear
Personalised workwear is typically delivered within approximately 7–10 working days after artwork and order details have been approved.
Larger orders, complex designs and garments requiring specialist handling may take longer. We will advise you where a different lead time applies.
Your logo, wording, colours and decoration positions are prepared for approval.
You check and approve the artwork, spelling, garments and quantities.
Printing or embroidery begins once approval has been received.
Completed garments are checked, packed and sent to the agreed address.
Hardware delivery
Computers, monitors, accessories, networking equipment and other technology products may be dispatched directly from the manufacturer or specialist distributor.
Typical delivery is 1–3 working days, subject to stock, order checks and any configuration or preparation required.
Software and cloud services
Software licences, activation details and cloud services are normally supplied electronically rather than through a physical delivery.
Activation time may depend on the software publisher, service provider, licence checks and the information required to configure the service.
If something is not right, please tell us
Contact our team promptly so that we can investigate with the relevant supplier and courier.
Record visible damage with the driver where possible, retain the packaging and send us photographs.
Check whether the order has been split into multiple deliveries, then contact us with the missing product details.
Keep the item unused and in its original packaging while we confirm the appropriate collection or replacement.
Check the tracking information first. Contact us if the tracking has not updated or the expected date has passed.
Please inspect deliveries promptly
Check the number of parcels and the visible condition of the packaging when the delivery arrives. Report visible damage, shortages or incorrect items as soon as possible.
Common delivery questions
Answers to some of the questions customers ask us most frequently.
Do you deliver throughout the UK?
Yes. We deliver throughout the United Kingdom using our network of manufacturers, distributors, couriers and specialist delivery partners.
Is delivery free for business account customers?
Yes. Approved Go2 business account customers receive free standard delivery regardless of the order value.
What is the charge if I do not have an account?
Standard delivery is free on orders of £50 or more. A delivery charge of £4.95 applies to orders below £50.
Will all products arrive together?
Not always. Products may be dispatched directly from different suppliers, so items from one order can arrive in separate parcels or deliveries.
This allows us to send available products without waiting for every part of the order to be ready.
Which courier will deliver my order?
The courier depends on the supplier, product and delivery location. Different products within the same order may be delivered by different courier companies.
Can I track my order?
Yes, where tracking is provided by the supplier or courier. Tracking details are added to your order and an email is sent when the information becomes available.
What happens if I miss the delivery?
The courier will normally attempt delivery again on the next working day. They may also provide instructions for rearranging delivery or collecting the parcel, depending on the service used.
Can furniture be delivered inside the building?
Furniture is supplied with kerbside delivery as standard. Please speak to us before ordering if you require delivery inside the building, room placement, assembly, installation or another specialist service.
When does the personalised workwear lead time begin?
The production lead time begins after the artwork, garment details, sizes, quantities and decoration positions have been approved.
Can I arrange a timed or urgent delivery?
Please contact us before placing the order. We can check product availability and whether an urgent, timed or specialist delivery option is available. Additional charges may apply.
What happens if a product is unavailable?
We will normally contact you with the available options. These may include waiting for new stock, choosing a suitable alternative, removing the item from the order or receiving a refund for the affected product.
Speak to the Go2 team
Contact us before ordering if you have an urgent deadline, restricted site access, specialist furniture requirements or questions about an existing delivery.
Delivery information last updated on 28 July 2026. Delivery times are estimates and remain subject to availability.