Terms & Conditions

These Terms and Conditions form part of the contract between Go2 For You Ltd and the customer for the supply of products, services or solutions.

By placing an order, accepting a quotation, opening or using a credit account, signing an agreement, or accepting delivery, you agree to be bound by these Terms.

These Terms apply instead of any terms contained in a customer purchase order or other customer document, unless Go2 has expressly accepted those alternative terms in writing.

If a quotation, order confirmation, service agreement or other written contract issued or signed by Go2 contains specific terms that conflict with these Terms, the specific written terms will take priority for that transaction.

In these Terms:

Go2 For You Ltd is a company registered in England and Wales under company number 12065757.

Our trading address is:

Go2 For You Ltd
Unit 13b, Windward House
Burnham Business Park
Burnham-on-Crouch
Essex
CM0 8TE

We may use manufacturers, distributors, couriers, installers, service providers and fulfilment partners to supply or deliver Products and Services on our behalf. Unless expressly stated otherwise, your Contract remains with Go2.

Go2 primarily supplies businesses, public bodies, charities, schools and other organisations.

Where you order on behalf of an organisation, you confirm that you have authority to place the Order and bind that organisation.

Certain provisions in these Terms apply specifically to Business Customers. They do not limit any statutory protections available to Consumers.

If you are a Consumer, mandatory consumer law will apply where it provides greater protection than these Terms.

You may use our Website only for lawful purposes and in accordance with these Terms.

You must not:

• misuse the Website or attempt to gain unauthorised access to it, its servers or connected systems;
• introduce viruses, malicious code or other harmful material;
• use automated tools to scrape, copy or extract Website content without permission;
• interfere with the security, operation or availability of the Website;
• use the Website fraudulently or impersonate another person or organisation.

We may suspend, restrict, change or withdraw any part of the Website without notice. We do not guarantee that the Website will always be available, uninterrupted or free from errors.

Links to third-party websites are provided for convenience only. We do not control and are not responsible for third-party websites or their content.

You must provide accurate and complete information when registering for an online or credit account and must keep that information up to date.

You are responsible for protecting usernames, passwords and other account credentials and for activity carried out through your account.

You must notify us promptly if you believe an account has been accessed or used without authority.

Orders placed using valid account credentials may be treated as authorised by the account holder unless we have been notified of unauthorised use before the Order is processed.

We may suspend or close an account where we reasonably believe there has been misuse, fraud, a security risk, overdue payment or a material breach of these Terms.

We take reasonable care to ensure Product descriptions, specifications, prices and images are accurate. However, they may be based on information supplied by manufacturers or other third parties.

Images are illustrative. Colours, finishes, packaging, dimensions and appearance may vary slightly because of manufacturing changes, screen settings or photography.

Manufacturers may change specifications, packaging, materials, country of manufacture or product design without notice, provided the Product remains materially suitable for its stated purpose.

Measurements and capacities are approximate unless expressly stated to be exact.

Environmental, sustainability, recycled-content and similar claims are based on information available from manufacturers or suppliers. We do not independently certify those claims unless expressly stated.

A quotation is an invitation for you to place an Order and does not normally constitute a binding offer by Go2.

Unless stated otherwise, quotations remain valid for 30 days from their date and are subject to availability, credit approval and any changes in taxes, duties, delivery charges or supplier costs.

A quotation is based on the quantities, specifications, delivery details and information available when it is prepared. We may revise it if those details change or prove incomplete or inaccurate.

Artwork, design, surveys, technical work or samples prepared for a quotation remain our property unless otherwise agreed.

Unless expressly stated otherwise, prices exclude VAT, delivery, installation, configuration and other applicable charges.

VAT will be charged at the rate applying on the relevant tax point.

Prices may change before we accept an Order, including because of supplier changes, currency movements, taxation, duties, shortages or market conditions.

Despite our efforts, a Website, catalogue, quotation or other document may contain an obvious pricing, typographical or technical error.

Where an error is identified, we may correct it and either:

• ask whether you wish to proceed at the correct price; or
• cancel or reject the affected Order and refund any amount already paid.

We are not required to supply a Product at an obviously incorrect price.

Your Order is an offer to purchase Products or Services in accordance with these Terms.

An automatic Website acknowledgement confirms only that we have received the Order. It does not mean the Order has been accepted.

A Contract is formed when we expressly accept the Order, issue an acceptance or dispatch confirmation, begin the Services, or dispatch the Products, whichever occurs first.

We may decline or cancel an Order before acceptance, including where:

• a Product is unavailable or discontinued;
• your credit limit is insufficient;
• payment has not been authorised;
• the price or description contains an error;
• delivery to the requested location is unavailable;
• the Order breaches law or supplier restrictions;
• we reasonably suspect fraud or misuse.

We may apply minimum order values, pack quantities, minimum quantities or maximum order limits.

Separate Products within one Order may be treated as separate Contracts and may be invoiced or delivered separately.

All Products and Services are subject to availability.

Where a Product is unavailable, we may offer an alternative of broadly equivalent function, quality and value. We will not make a material substitution without informing you where the precise brand, model, specification or appearance is important.

You may reject a proposed substitute before dispatch. A substitute that has been clearly accepted by you will be treated as the Product ordered.

We may supply Products from different warehouses, manufacturers or fulfilment partners and may split an Order into multiple deliveries.

We will deliver Products to the address stated in the Order or otherwise agreed in writing.

Delivery dates, delivery windows and lead times are estimates unless we expressly agree in writing that time is of the essence.

We may deliver Products in instalments. Each instalment may be invoiced separately.

Delivery is completed when the Products are delivered to:

• the agreed delivery address;
• a person apparently authorised to receive them;
• a location or safe place authorised by the Customer; or
• a carrier nominated by the Customer, where applicable.

You must provide safe, suitable and reasonable access and ensure someone is available to receive the delivery where a signature, inspection or assistance is required.

We may charge for delivery, redelivery, waiting time, storage, restricted access, specialist vehicles, failed delivery or changes requested after dispatch.

Delays do not entitle a Business Customer to cancel, reject Products or claim compensation unless we have expressly agreed a guaranteed delivery date in writing or the delay is so substantial that the law gives a right to terminate.

You should inspect deliveries promptly and check the number of parcels, visible condition and Product quantities before signing where reasonably possible.

Visible damage, missing parcels or obvious shortages should be recorded on the delivery note or carrier system at the time of delivery.

Business Customers must notify us in writing:

• of visible damage, shortages or incorrect Products within three working days after delivery;
• of non-delivery within five working days after the expected delivery date or dispatch notification; and
• of hidden damage or faults as soon as reasonably practicable after discovery.

These reporting periods allow us to investigate with couriers and suppliers. They do not remove any statutory right that cannot lawfully be excluded.

Please retain Products, packaging, labels and delivery documents while a claim is investigated. We may request photographs or other reasonable evidence.

Risk

Responsibility for loss of or damage to Products passes to you when delivery is completed.

Ownership

Ownership of Products does not pass to a Business Customer until we have received payment in full of:

• the price of those Products; and
• all other sums due from that Customer to Go2 that have become payable.

Until ownership passes, a Business Customer must:

• hold the Products on our behalf;
• store them separately where reasonably practicable and identify them as our property;
• keep them properly stored, protected and insured;
• not remove identifying marks or packaging; and
• notify us immediately if it becomes insolvent or is subject to enforcement action.

Subject to insolvency or payment default, a Business Customer may resell Products in the ordinary course of business before ownership passes.

Where legally permitted and payment is overdue, we may require the return of Products that remain our property and may enter the Customer’s premises at a reasonable time to recover them.

Payment is due using the method and by the date stated on the invoice, quotation, Order confirmation or credit account agreement.

Unless agreed otherwise, Customers without an approved credit account must pay before dispatch or before Services begin.

Payment must be made in the currency shown on the invoice and without deduction, counterclaim or set-off, except where the law does not permit this restriction.

You must provide sufficient remittance information to identify the invoices being paid. We may apply an unidentified payment to the oldest outstanding invoice.

Card payments may be subject to validation and authorisation by the card issuer or payment provider.

We may issue invoices electronically unless another method is agreed.

Credit facilities are discretionary and subject to approval, references, checks, limits and ongoing review.

We may reduce, suspend or withdraw credit at any time and may require immediate payment or payment before further supply where:

• a credit limit would be exceeded;
• an invoice is overdue;
• financial circumstances have changed;
• we reasonably believe there is an increased credit risk; or
• these Terms have been materially breached.

For Business Customers, overdue sums may carry interest and compensation in accordance with the Late Payment of Commercial Debts legislation, or any alternative rate expressly agreed in writing.

You must reimburse reasonable legal, tracing, debt collection and enforcement costs incurred in recovering overdue Business Customer debts, to the extent permitted by law.

We may suspend outstanding Orders, deliveries or Services while sums are overdue.

Before acceptance or dispatch

Please contact us promptly if you wish to cancel or amend an Order. An Order can be changed or cancelled only if we confirm that it has not been processed, committed to a supplier, personalised or dispatched.

Business Customer returns

Business Customers do not have an automatic right to return correctly supplied Products merely because they are unwanted.

We may agree a discretionary return subject to:

• prior written return authorisation;
• the Product being unused, complete, undamaged and in resalable original packaging;
• return within the period we specify;
• the Customer paying return carriage and any collection costs;
• a reasonable restocking or supplier charge; and
• exclusion of personalised, special-order, hygiene, perishable, opened software and other non-returnable Products.

Consumer cancellations

Consumers may have a statutory right to cancel qualifying distance contracts within the applicable cancellation period. Exceptions apply, including personalised goods, sealed hygiene goods once unsealed, certain digital content and services that have begun with consent.

Consumers remain responsible for handling Products with reasonable care and may be responsible for return costs where permitted by law.

Notify us promptly if Products are faulty, damaged, incomplete, not as described or incorrectly supplied.

We may ask you to provide photographs, serial numbers, packaging information, fault descriptions or diagnostic results and may arrange inspection, collection or return.

Where a valid claim is established, we will provide the remedy required by law or, for Business Customers where legally permitted, may choose to:

• repair the Product;
• replace the Product;
• reperform the affected Service;
• issue a full or partial credit or refund; or
• reimburse reasonable agreed repair costs.

We are not responsible for a fault caused by accidental damage, incorrect storage, misuse, neglect, unauthorised alteration, failure to follow instructions, normal wear and tear or use outside the Product’s intended purpose.

Bespoke Products include items made, printed, embroidered, engraved, altered, configured or sourced specifically for you.

You are responsible for checking and approving all artwork, spelling, logos, colours, sizes, positions, quantities, specifications and proofs.

Approval of a proof authorises production. We are not responsible for errors that appeared in an approved proof, unless we departed from that proof during production.

Colours displayed on screens or paper proofs may differ from finished embroidery, print, fabric or product colours. Minor variations normally fall within acceptable manufacturing tolerances.

You confirm that you have permission to use all artwork, trade marks, names, images and other content supplied to us and will indemnify us against reasonable losses arising from a third-party claim that their rights have been infringed.

Once production, ordering or customisation has started, bespoke Products cannot normally be cancelled, changed or returned unless faulty or not produced in accordance with the approved specification.

Reasonable quantity variations may occur where Products are manufactured or printed in bulk. Any permitted tolerance will be stated in the quotation or Order confirmation where applicable.

You are responsible for checking that Products will fit the intended space and can be safely transported through entrances, corridors, lifts, stairways and other access routes.

You must tell us before ordering about access restrictions, parking restrictions, upper floors, lift limitations, security procedures, delivery time restrictions or other relevant site conditions.

Unless installation or room placement is expressly included, delivery may be to reception, goods-in, kerbside or another accessible ground-floor location.

Installation work requires a safe and accessible site, suitable services and any necessary permissions. We may suspend work if conditions are unsafe or materially different from those disclosed.

Additional charges may apply for aborted visits, waiting time, specialist lifting, stair carries, redelivery, removal of existing items, packaging removal or work outside normal hours.

The Customer is responsible for final positioning and use unless installation or space-planning Services have been expressly included.

Technology Products and Services may be subject to additional manufacturer, publisher, network, carrier, cloud-provider or licence terms.

By ordering or using them, you agree to comply with applicable third-party terms notified to you.

Software and digital Products are normally licensed, not sold. Licence restrictions may limit users, devices, locations, transfers, copying and permitted use.

Subscription Services may renew automatically for the period stated in the quotation, Order or service agreement unless cancelled using the specified notice procedure.

Charges may change when third-party suppliers alter their prices, licensing models, exchange rates or taxes. We will give notice where required by the applicable agreement.

You are responsible for:

• maintaining suitable equipment, connectivity, security and backups;
• managing authorised users, passwords and access;
• ensuring lawful use and appropriate licences;
• following security and configuration guidance; and
• promptly reporting security incidents or suspected misuse.

Unless a service level is expressly agreed in writing, we do not guarantee uninterrupted or error-free operation of third-party networks, platforms, cloud Services or software.

Separate managed-service, telecommunications, leasing, finance or support agreements may take priority over this section.

Products may benefit from a manufacturer’s warranty. The scope, period and conditions of that warranty are determined by the manufacturer.

Unless we expressly agree otherwise in writing, advice, recommendations, estimates and product suggestions are provided in good faith using the information supplied by you.

You remain responsible for deciding whether a Product or Service is suitable for your particular application, environment, users, legal duties and risk assessment.

This is particularly important for PPE, safety products, medical products, workwear, ergonomic equipment, technology, electrical items and products intended for a specialist or regulated use.

We do not provide legal, medical, tax, health and safety, cyber-security or other regulated professional advice unless a separately qualified professional has been expressly engaged to do so.

Liability that is not excluded

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of obligations that cannot lawfully be excluded;
• defective products where liability cannot lawfully be excluded; or
• any other matter for which exclusion or limitation is prohibited by law.

Business Customer exclusions

Subject to the paragraph above, Go2 will not be liable to a Business Customer for:

• loss of profit, revenue, business or contracts;
• loss of anticipated savings;
• loss of goodwill or reputation;
• loss or corruption of data;
• business interruption;
• indirect or consequential loss; or
• loss arising from failure to follow instructions, maintain backups or take reasonable mitigating action.

Business Customer liability cap

Subject to liabilities that cannot be limited, our total aggregate liability to a Business Customer arising from a Contract will not exceed 100% of the total charges paid or payable under the affected Contract.

Where a Contract covers recurring Services for more than 12 months, the cap will be the charges paid or payable for the affected Services during the 12 months preceding the event giving rise to the claim, unless separate written terms state otherwise.

The restrictions in this section apply to contractual, tortious, statutory and other claims to the fullest extent permitted by law.

Consumers

We are responsible to Consumers for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses suffered by a Consumer.

We are not responsible for delay or failure caused by events outside our reasonable control.

These may include:

• natural disasters, fire, flood or severe weather;
• war, terrorism, civil unrest or government action;
• epidemics, pandemics or public-health restrictions;
• strikes, lockouts or labour disputes;
• carrier, port, customs or transport disruption;
• shortages of materials, energy or Products;
• failure of telecommunications, internet, cloud, utility or payment systems;
• cyber-attacks not caused by our negligence;
• supplier, manufacturer or subcontractor failure caused by such an event.

Our obligations will be suspended for the duration of the event and we will be allowed a reasonable extension of time.

We will take reasonable steps to reduce the effect of the event. Where it continues for an extended period, either party may be entitled to cancel the affected part of the Contract, subject to payment for Products or Services already supplied or committed.

All intellectual property rights in our Website, branding, photographs, designs, documents, catalogues, quotations, templates, software, content and materials belong to Go2 or our licensors.

You may view, download or print reasonable extracts for internal business use but must not reproduce, distribute, modify, sell or commercially exploit them without permission.

Intellectual property created specifically for a Customer remains ours until all relevant charges have been paid, unless the written Contract states otherwise.

Third-party brands, product images and trade marks remain the property of their respective owners.

We process personal information in accordance with applicable data-protection law and our Privacy Policy.

Personal information may be shared with manufacturers, distributors, fulfilment partners, couriers, payment providers, technology providers and other suppliers where necessary to process an Order, provide Services, manage an account or meet legal obligations.

Each party will comply with its own data-protection responsibilities.

Where Go2 processes personal data on a Customer’s behalf as a processor, separate data-processing terms may be required.

Each party must keep confidential any non-public commercial, technical, financial or operational information received from the other party.

Confidential information may be used only for performing or receiving the relevant Contract and may be shared only with employees, professional advisers, suppliers and subcontractors who need it and are subject to appropriate confidentiality obligations.

This restriction does not apply to information that:

• is already lawfully public;
• was lawfully known without restriction;
• is independently developed;
• is received lawfully from a third party; or
• must be disclosed by law, regulation or a competent authority.

We may suspend supply, cancel an Order or terminate a Contract immediately by written notice where you:

• fail to pay an amount when due;
• materially breach the Contract;
• repeatedly breach obligations in a way that reasonably justifies termination;
• become insolvent or cease trading;
• are subject to administration, liquidation, bankruptcy or similar proceedings;
• present a material legal, regulatory, security or credit risk.

Termination does not affect rights and obligations that arose before termination.

Amounts already invoiced, Products ordered specifically for you, work completed and unavoidable committed costs will become immediately payable.

Changes to these Terms

We may update these Terms to reflect legal, operational, commercial, technological or regulatory changes.

The Terms applying to an Order will normally be those in force when the Contract is formed. Changes will not ordinarily apply retrospectively unless required by law or agreed by the parties.

Notices

Notices may be delivered by hand, post or email using the latest contact details supplied by the relevant party.

Assignment and subcontracting

We may subcontract performance and may assign or transfer our rights and obligations to another organisation, provided this does not materially reduce a Consumer’s statutory rights.

A Customer may not assign or transfer a Contract without our prior written consent.

No waiver

A delay or failure to exercise a right does not waive that right. A waiver is effective only if given clearly in writing.

Severability

If any provision is invalid or unenforceable, it will be adjusted or removed only to the extent necessary. The remaining provisions will continue in effect.

Third-party rights

Unless expressly stated otherwise, no person other than the parties to a Contract has a right to enforce it.

Entire agreement

For Business Customers, the Contract represents the entire agreement relating to its subject matter and replaces earlier discussions, proposals and representations, except in cases of fraud.

These Terms and each Contract are governed by the law of England and Wales.

Business Customers agree that the courts of England and Wales will have exclusive jurisdiction over disputes or claims arising from or connected with a Contract, including non-contractual disputes.

Consumers may have the right to bring proceedings in another part of the United Kingdom where they live and retain any mandatory protections available under applicable law.

We encourage Customers to contact us first so that we can try to resolve concerns promptly and commercially.